Terms and Conditions
PAYMENT TERMS
The balance for all hires is due 14 days prior to departure date. Any
hire booked within the 14 day period must be paid for in full at the time of booking.
CoachBookersUK.com
accept payment by cheque, bankers draft, cash or credit/debit card. N.B. Payment
by cheque must be received by us with not less than 7 days clearance time before
date of departure.
CREDIT CARDS
If payment is made by credit card, any additional fees
or services will be charged to your card.
CANCELLATION FEES
Should you need to cancel
your booking you should inform us immediately by telephone and follow this up in
writing. Cancellation charges are shown as follows:
More than 14 days prior
to hire date -
Less than 14 days, but more than 48 hours prior to
the hire date -
Less than 48 hours prior to hire
date -
CoachBookersUK.com do not charge
for minimal changes. If the change(s) alter the structure of the hire, then charges
may be applicable. The decision whether an alteration is considered minimal or otherwise
shall be at the sole discretion of the CoachBookersUK.com.
WAITING TIME CHARGES
Any
waiting time which exceeds the hours of hire shall accrue waiting charges per hour
of part thereof calculated from the time of return departure. These charges are variable
according to the hire. N.B. Drivers are governed by EEC Regulations regarding duty
and driving times. Under no circumstances will they or we allow the hire to exceed
these hours.
PENALTY CHARGE NOTICES
If a PCN is issued either by traffic enforcement
officer or by camera against a coach whilst waiting to collect your group then that
charge will be passed on to you the hirer for payment.
FAILURE OF SERVICE
If after
a reasonable waiting time (allowing for any local delays), your vehicle fails to
turn up for a particular section of your hire, a full refund will be given for that
part of the journey as compensation.
COMPLAINT PROCEDURES
Should you have any reason
to complain during the hire you should firstly notify your driver who will endeavour
to rectify the problem. If the problem is not rectified to your satisfaction, details
of complaints should be made in writing to CoachBookersUK.com.
OUR RESPONSIBILITY
TO YOU
We shall supply all the inclusions of the hire specified in the confirmation.
We accept responsibility for acts and/or omissions of our employees.
WE DO NOT ACCEPT
RESPONSIBILITY OR LIABILITY FOR
Bodily injury, death or sickness to the signatory
of the contract or any other persons except where this is caused by a member of the
Coach Company’s staff. (Contractors have unlimited indemnity for third party personal
injury arising out of travel on a vehicle. This is NOT passenger travel insurance);
delays caused by traffic; inclement weather conditions; amenities supplied by third
parties such as ferry companies, hotels or any other party contacted by us on your
behalf; theft or damage to the property of the signatory of the contract or any other
person travelling within the contract.
MAINTENANCE & BREAKDOWNS
The vehicles we contract
out are serviced regularly once a month, and an annual Ministry of Transport Inspection
every 12 months. (Proof on file)
In the rare event that there is a breakdown, CoachBookersUK.com
will notify the client at a contact name/number supplied by the client at the time
of booking, and either a mechanic or replacement vehicle will be supplied as soon
as is possible subject to the logistics of the problem. CoachBookersUK.com is not
liable for any losses incurred as a result of a breakdown.
DELAYS CAUSED BY PASSENGERS
The
Coach company shall not be held responsible or liable for delays caused by passengers
arriving at the coach later than the specified time of departure; or for passengers
being held up by police, immigration or customs officials. Where such delays are
caused the driver shall depart at the specified time and may leave passengers behind.
CONDITIONS OF CARRIAGE
ANIMALS
No pets shall be carried without the written permission of the CoachBookersUK.com,
guide dogs are allowed but we must be informed prior to departure.
MUSIC
In the interest
of other passengers no musical instruments or radios etc. Shall be played without
the company’s permission.
SMOKING
There is a strict non-
Under no circumstances shall the Coach company
allow alcohol to be carried or consumed in the saloon of the coach.
Your attention
is drawn to the provision of the Control of Alcohol (Sporting Events) Regulations
1985 which preclude carrying of alcohol on any coach travelling to or from a designated
sporting event.
DRUGS
The carriage or consumption of Drugs of any description is forbidden, except where
such drugs are prescribed by the doctor. N.B. The Coach company’s representative is authorised to refuse to carry anyone considered
excessively under the influence of drink or drugs.
DUTY FREE & DUTY PAID GOODS
It is your responsibility alone to ensure that you remain within the current laws
with regard to Duty Free and Duty Paid goods. The driver shall decide on the amount
of heavy goods that the coach can legally carry. His decision is final.
FORCE MAJEURE
The
Coach company reserves the right to divert or terminate the journey at a reasonable
point so as to maintain the safety of its passengers and staff. This would be necessary
when heading towards known active areas of unrest; riots; floods; war zones or chemically
unsafe areas. If these problems are known prior to hire, then the client will be
notified of any changes , and given alternative options.
DISORDERLY CONDUCT
The Coach
company reserves the right to refuse travel to anyone that it deems to be a nuisance
or danger to its employees or passengers. In extreme cases the Coach company may
ask the police to assist in such cases. No compensation or refund shall be made to
such offenders.
SUB HIRES
While every attempt is made to send you a quality coach,
sometimes these vehicles become unavailable. We reserve the right to send any sub-
IN CASES OF INFRINGEMENT OF THESE CONDITIONS, WE RESERVE THE RIGHT TO TERMINATE THE BOOKING WITHOUT COMPENSATION OR REFUND.
STATEMENT: Once you have agreed to the hire these Terms and Conditions become valid. You as the signatory to the contract are liable in all respects.
CoachBookersUK.com
May 2008